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Employer Harry Walsh Associates Ltd
Job Title Customer Service/Order Management
Description

You will be responsible for receiving & verifying the accuracy of customer purchase orders & sample orders as well as efficiently processing the orders, debits, credits, returns & customer complaints in accordance to Customer Service Procedures & Policies

Responsibilities:

  • Receives and verifies the accuracy of customer purchase orders and sample orders by email, fax, EDI, Web Portal, CRM and enters into SAP within 24 hours upon receipt.
  • Efficiently process the orders, debits, credits, returns and customer complaints in accordance to Customer Service Procedures and Policies. Reviews all elements of order fulfillment from order entry to invoicing to ensure customer expectations are met.
  • Follow up with customers on any issues related to product quality, product availability, price discrepancies, freight rates and other items that might impact the ability to meet customer’s expectations in terms of delivery date, invoice accuracy & other critical measurements
  • Proactively liaise with cross functional groups (SC, plants, warehouses, quality, etc) to ensure that orders will ship in a timely manner.
  • Ensure orders are being billed on time by monitoring dispatches in the warehouse and sailing schedules for exports.
  • Where appropriate, coordinate inter/intra company stock transfer orders (STOs)
  • Maintain/update customer master data to keep all information up to date and relevant for seamless customer support.
  • Manages any customer inquiries and acts as “voice of the customer.”
  • Receives inquires from internal and external customers; initiates and follow up with required action for response to resolve variety of order and customer related issues.
  • Assist SC in providing/developing business processes and incorporate into CS standard procedures.
  • Receives customer complaints and enters them into designated global complaint system within 24 hours of receipt and provides timely updates to customer (where appropriate) on progress and resolution.
  • Assists in root cause analysis and problem solving for supply chain or customer service complaints
  • Effectively manage documents according to our Records Retention Policy and SOP requirements.
  • Visit Customers (as appropriate)
  • Approval of Debits/Credits
Qualifications:

  • Customer Service experience (>2 years) in customer facing role
  • Degree level qualification and advantage
  • SAP experience required
  • Export experience preferred
  • Experience with customer interaction and complaint resolution involving being a liaison between SC, Mfg and Sales on a frequent basis
Next Steps:

Apply now by clicking the “Apply” button below. Not quite ready to apply, or have some questions first? Call Evelyn 021 436 8330 to discuss this role in confidence.

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This job originally appeared on RecruitIreland.com
Location Cork
Date Added 74 days ago
Apply Link
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