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Employer Matrix Recruitment
Job Title Technical Support Level 2
Description

What you need to know
You will work as a Level 2 Support TTechnician for ur client, a managed IT services company, based in Waterford.


Established and expanding company that encourages teamwork and a friendly culture.

This is a permanent role with a salary range of 30k-36k depending on experience.

Your new job

Key duties & responsibilities:

  • Manage all high-level IT support issues.
  • Diagnose, troubleshoot and resolve complex support issues.
  • Liaise with end and external customers.
  • Interact with customers to resolve IT problems.
  • Research and resolve escalated requests.
  • Provide problem analysis, research, and resolution for IT support trouble tickets.
  • Review, Update workflows and policies.
  • Keep abreast of new desktop tools and enterprise tools and bring recommendations to management.
  • Work independently and effectively on tasks and projects with minimal supervision.
  • Take on new responsibilities (as needed).
Personal Skills and Experience



  • 3 years plus experience in IT Support
  • Strong troubleshooting and problem-solving abilities
  • Ability to take ownership of issues and follow through to resolution
Essential Technical Skills



  • Office 365, Exchange Online
  • Microsoft OS Windows 7,8,10 & Server 2008/2012/2016
  • Microsoft Office 2010, 2013 & 2016
  • Virtualisation (VMWare, Hyper V) experience
  • TCP/IP networking, Switches, Routers & Wireless Networking
Desirable

  • Fortinet Networking, Fortigates, FortiAPs, Forticlient VPN
  • Sharepoint Online
  • VOIP & SIP Phone Systems
  • Microsoft Azure
  • IT Certification/Qualification
Apply for this job now or get in touch with Rena on 01 4690901.

Matrix Recruitment Group is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.



This job originally appeared on RecruitIreland.com
Location Kilkenny, Waterford
Date Added 12 days ago
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